Return Policy
Return Period: You have 30 days from the time of shipping or collection to return your purchase.

For cancellations made by the customer, a 20% deduction of the balance will apply.

Conditions for Return: The product must meet the following conditions:
Product(s) must be in its original, unused purchase condition.
Packaging of each product must be unopened and not defaced.
Product(s) must be accompanied by proof of purchase (receipt or tax invoice).
All paperwork, parts, and accessories delivered with the product(s) must be returned.

If the product(s) was part of a set, pack, or bundle, all items in the set, pack, or bundle must be returned.

Refund Policy
You are eligible for a refund if:

The product(s) was found to be defective or damaged upon delivery.

An incorrect product was delivered.
The delivered product(s) is different from what was described online.
The product(s) was near its expiry or expired upon delivery.
The product(s) in the initial order was not delivered.
Refund Terms & Conditions
Refund Method: Refunds will be processed via your original payment method.
Online Payment: Refund will be credited to the bank/credit card or Blue Wallet used for payment.
Blue Prepaid: Refund will be credited to a new Blue Prepaid card, sent via email.
Cash on Delivery: Refund will be credited to your chosen bank account.
Refund Processing Time
If you paid through debit or credit card, the entire refund process will take 2 to 3 weeks from the day you are notified that your returned product has been received.