Last Updated: March 24, 2025

RETURN POLICY

Thank you for your purchase. We hope you are satisfied with your order. However, if you are not completely satisfied for any reason, you may return the item for a full refund, store credit, or exchange, subject to the terms and conditions outlined below.

By purchasing from Ayoo Ventures LLC, you agree to comply with the terms of this Return Policy.

1. RETURNS

• All returns must be initiated within two (2) days from the date of purchase.

• Items must be unused, in their original condition, and include all original tags and packaging.

• Certain items, such as perishable goods, personalized items, and digital downloads, may not be eligible for return unless defective or damaged.

2. RETURN PROCESS

To return an item, please:

1. Securely pack the item in its original packaging.

2. Include proof of purchase (receipt or invoice).

3. Ship the return to:

   Ayoo Ventures LLC
   Attn: Returns
   Villa 79, Ad Daloub St
   Madinat Beda Zayed, Al Dhafra Western Region
   Abu Dhabi, United Arab Emirates
   Contact: +971 50 102 0792
   Email: [email protected]

• Return Shipping Costs: The customer is responsible for all return shipping charges. We strongly recommend using a trackable shipping service to avoid lost shipments. Ayoo Ventures LLC is not liable for any lost or undelivered return shipments.

3. REFUNDS

• Once we receive and inspect the returned item, we will process your refund or exchange.

• Please allow at least five (5) business days from the receipt of the returned item for processing.

• Refunds will be issued to the original payment method and may take 1-2 billing cycles to reflect on your credit card statement, depending on your financial institution.

• Customers will receive a confirmation email once the refund has been processed.

4. EXCEPTIONS & DAMAGED ITEMS

• If you receive a defective, damaged, or incorrect item, please contact us immediately at the details provided below. We will arrange for a return or exchange at no additional cost to you.

• Any unauthorized returns (returns made without prior approval) may not be accepted and may be returned to the sender at their expense.

5. LIMITATION OF LIABILITY

• Ayoo Ventures LLC reserves the right to refuse returns that do not meet the stated conditions.

• This policy does not affect your statutory rights under UAE consumer protection laws.

• We are not responsible for any consequential or incidental damages arising from the use of our products beyond the refund or replacement of the original purchase.

6. QUESTIONS

For any inquiries regarding our return policy, please contact:
Phone: +971 50 102 0792
Email: [email protected]